Client Success Program
Budgeting stability meets best-in-class client service.
When these two critical factors join forces, great things are bound to happen. CSI’s Client Success Program (CSP) is a unique, multifaceted service plan that differentiates our firm from others in the industry. Offering a defined scope of services for a budget-friendly fixed recurring fee, clients say goodbye to annoying piecemeal charges that often add to large and unpredictable invoices. Instead, clients enjoy the peace of mind that comes from full access to a dedicated account team to ask questions, get concerns addressed, and participate in regular check-in calls, all without the fear of incurring additional charges. With our CSP, fiscal uncertainty is replaced with predictability and confidence.
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Participation in the CSP is a joint investment in a strategic partnership.
A monthly or annual fee provides abundant benefits:
- Regular, proactive healthchecks of your iMIS system ensure consistently optimum performance.
- Upgrades to your products are performed seamlessly, providing upgraded functionality with the latest security.
- Plentiful interaction allows you to stay on top of your tech investment: account team meetings, consulting, training, quotes, support, on-site visits, a dedicated documentation site, and more are all included.
- Easy access to your assigned CSI account team.
- Responsive, knowledgeable service is always available.
