CSI is founded on the belief that the work of nonprofits is vital to our global betterment.
Since 1991, our creative thinking and pioneering solutions have allowed organizations like yours to drive digital transformation and focus on their work and members, not their technology issues. You have a critical mission to accomplish, and so do we: to help your organization become the best it can be. We strive to build enduring relationships and be a trusted resource you can count on amid growth, evolution, and changing needs. We are immensely proud of the difference our clients are making in the world and our products and services’ role in these efforts.
We are not your typical consulting company.
Strategic Engagement
Ongoing, strategic consulting beyond systems implementation. At CSI, we value our client relationships. You can expect a team of consultants and developers to continuously learn about your organization and work with you to make sustainable technology decisions.
Training & Continuous Improvement
Our philosophy is to enable our clients to be self-sufficient with their technology landscape. We provide training and continuous improvement sessions for your staff, setting you up for long-term success.
Project/Account Management
For all project-based work, CSI utilizes an agile methodology approach. This allows us to deliver projects iteratively and collaboratively with you. Over the past three years, CSI has delivered 150+ projects, on average, at less than 90% of the original budgets.
Governance
Taking the time upfront to define proper governance and stakeholder alignment leads to future success. For our strategic clients, we assign an Account Team consisting of a CSI executive, a consultant/project manager, and an assigned technical resource. We have found if our client does the same, this greatly increases our joint success.
Customer Support
CSI has been awarded the Customer Satisfaction Leader Award from Advanced Solutions International (ASI) multiple times. Customer satisfaction is a key priority for CSI, and we partner with clients who understand the value of their Engagement Management System and who value their partner relationship.
