Application Support Specialist
Start Date: ASAP
Description
Computer System Innovations (CSI) is a small, consulting firm based in Wheaton, IL. We are a leading provider of consulting services to the association and iMIS user community. We pride ourselves on delivering a positive customer experience through consulting projects and support services.
We are looking for a talented technical support resource. Qualified candidates must have a strong understanding of databases, excellent communication and a passion for providing excellent customer service to our clients. In this role, you will be responsible for supporting and troubleshooting CSI’s client related applications and web development environments using our existing tools and methodology. The ideal candidate is a highly motivated, resourceful, self starter capable of getting up to speed quickly and adhering to company standards. The candidate must have excellent verbal and written communication skills with a results-driven, consultant style attitude.
Responsibilities:
- Ability to work as part of a team - Candidate will be a support resource on the consulting team working closely with external clients and our development team to troubleshoot and solve client issues.
- Provide technical troubleshooting, configuration and deployment for both the applications and their underlying infrastructure
- Desire to investigate issues, resolve problems, and communicate status
- Develop and maintain documentation
- Communicate with third-party software vendors for additional support
- Flexible and open minded attitude as you may be called upon to troubleshoot client issues, who may be using operating systems and software that you may not by an expert on
Qualifications:
Required Technical Skills:
- 3+ years experience with Microsoft Office and Windows
- 1+ years experience with reporting writing with SQL Server Reporting Services (SSRS)
- 1+ years experience writing SQL, preferably for Microsoft SQL Server
Strong mathematical and logical skills with extreme attention to detail
- Strong communication, organizational, and time management skills with the ability to multi-task
- Strong interpersonal skills
Ability to prioritize tasks, meet deadlines, and work well under pressure
Additional Preferred Skills:
-
Bachelors degree in Computer Science or related field
- Experience using one or more of the following: Ektron or Crystal Reports
Experience with iMIS or similar
- Association Management Software
Experience in a small consulting firm environment
Candidates with strong experience as business users, but possibly without technical expertise, are encouraged to apply. We will train the right candidates on our technologies. This position does not include supporting hardware.
Our benefit package includes health, dental, vision insurance, 401(k), and much more!
ALL APPLICANTS APPLYING MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.
Please contact us at the address below, sending resume, cover letter, and salary requirements.
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